Privacy

Who is responsible?

The controller is Johannes Wilhelmus Lodewijk Fronik, Play Trend, Schmelendriss 41, 47559 Kranenburg, Germany. Contact: play@playtrend.eu or +49 2821 7749999.

Opening the website

Your browser sends technical information needed to retrieve pages and files. This includes the IP address, the requested page or file, the time of the request and information about the browser and operating system. A referring page address may also be transmitted. We process this information to deliver the website, maintain its operation and investigate faults or misuse.

The legal basis is Article 6(1)(f) GDPR: our legitimate interest in providing a reliable, secure website. Technical records are retained only for as long as they are needed for those purposes. Records required to investigate a specific incident may be retained until that investigation and any resulting claims have been resolved. If we use technical service providers for these tasks, they may access the data to the extent needed to perform their work.

Search, model guidance and price estimates

The website's search works in your browser using a local index of its articles. Search terms are not sent to a search provider or submitted to our server. Your answers in the model guide are processed in the browser and are not saved by the website. The price calculator also processes your selected delivery country and size only in your browser's working memory. You choose the delivery country yourself; the calculator does not automatically determine your location. The website does not save these choices for future visits.

Apart from the optional YouTube player described below, the website does not add analytics, advertising trackers, embedded social media or external font services. Images, fonts and downloadable product PDFs are served as files from the website. We do not use cookies or save settings in browser storage for the local functions described here. We do not create visitor profiles or make automated decisions with legal or similarly significant effects.

Optional YouTube video

YouTube is provided in the European Economic Area and Switzerland by Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland. Before you activate the video, this website displays only a locally served preview image; the video feature does not yet connect to YouTube or Google. Selecting “Load video via YouTube” loads the player through youtube-nocookie.com. Playback does not start automatically.

By making this choice, you consent to loading the video and the associated data processing. The legal basis is Article 6(1)(a) GDPR and, where information is stored on or accessed from your device, section 25(1) of Germany’s TDDDG. Google receives information including your IP address and browser details and may process data about your use of the player. Privacy-enhanced mode does not make this use anonymous; cookies or similar technologies may still be used. Data may also be processed outside the EEA, including in the United States.

You can withdraw your consent for this player by selecting “Close video”. We remove the player and restore the local preview image. This does not delete data already sent to Google. We do not remember your consent for later page loads. Google explains its processing, retention and safeguards for data transfers in the information linked below.

• Google: Privacy Policy (opens in a new tab)
• Google: data retention (opens in a new tab)
• Google: data transfer frameworks (opens in a new tab)

Contact by email or telephone

If you contact us, we use the information you provide to answer your question and handle the correspondence. This may include your name, contact details and information about the product or fit you are asking about. Please do not send medical records or other sensitive information that is unnecessary for a product enquiry.

The legal basis is Article 6(1)(b) GDPR where the contact concerns a purchase or steps you request before a purchase. Other enquiries are handled under Article 6(1)(f) GDPR, based on our legitimate interest in responding to messages. Communication service providers process data where necessary to deliver the correspondence.

We keep correspondence for as long as needed to deal with the enquiry and any follow-up. Where statutory retention obligations or the establishment, exercise or defence of legal claims require longer retention, the relevant information is retained for that purpose. Providing information is voluntary, but without a usable contact address and enough information about the question we may be unable to respond.

Links to the shop and other websites

An ordinary external link does not load the destination website into this page. When you follow a link to our shop or a research publication, your browser connects to that destination. If you have selected a delivery country, its country code may be included in the shop link so that the shop can use your choice. This happens only when you follow the link; the price calculation itself does not send your selection to the shop. The destination website's own privacy information applies there. Product purchase and payment data are handled in the shop, not on this information website.

Your data protection rights

Subject to the applicable conditions, you have the right to access your personal data, have inaccurate data corrected, request erasure or restriction of processing, and receive data in a portable format. These rights are set out in Articles 15–20 GDPR. If processing is based on consent, you may withdraw that consent for the future without affecting the lawfulness of earlier processing.

Where we process data on the basis of a legitimate interest, you may object under Article 21 GDPR on grounds relating to your particular situation. We will then stop that processing unless we can demonstrate compelling legitimate grounds that override your interests, rights and freedoms, or the data are needed for legal claims.

To exercise your rights, contact us using the details above. You may also lodge a complaint with a data protection supervisory authority. The authority for North Rhine-Westphalia is the Landesbeauftragte für Datenschutz und Informationsfreiheit Nordrhein-Westfalen (LDI NRW), Kavalleriestraße 2–4, 40213 Düsseldorf, Germany; website: www.ldi.nrw.de (opens in a new tab).